Shipping policy

Welcome to THU Deco! We appreciate your interest in our handcrafted treasures. To ensure a smooth shopping experience, please review our shipping policy below.

Processing Time:

  • Orders are typically processed within 2-4 business days after payment confirmation.
  • Please note that personalized or made-to-order items may require additional processing time.

Shipping Rates:

  • We offer transparent and competitive shipping rates based on your location and the weight of your order.
  • Shipping costs are calculated at checkout for your convenience.

Shipping Methods:

  • We currently use reputable carriers to deliver your orders safely and efficiently.
  • Available shipping methods and estimated delivery times are displayed at checkout.

Order Tracking:

  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • Track your order easily to stay updated on its journey to your doorstep.

Lost or Stolen Packages:

  • THU Deco is not responsible for lost or stolen packages. If you encounter any issues, please contact the carrier for assistance.

Address Accuracy:

  • Please ensure your shipping address is accurate during checkout. THU Deco is not responsible for orders shipped to incorrectly provided addresses.

Delays:

  • While we strive for timely deliveries, unforeseen circumstances such as weather conditions or carrier delays may occur.
  • THU Deco is not liable for any shipping delays beyond our control.

Returns Due to Failed Deliveries:

  • In the event of a failed delivery attempt, please contact the carrier promptly to rearrange delivery.
  • Packages returned to us due to unsuccessful delivery attempts may be subject to additional shipping charges.

Questions or Concerns:

  • If you have any questions or concerns regarding shipping, please feel free to contact our customer support team at [your email or contact form link].

Thank you for choosing THU Deco.